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| Complete Product Index • Address Editor • Mailing List • Your Settings • Promotions • Home |
| Logon • Logoff • Custom Catalog • Your Projects • Wish List • Shopping Cart • Checkout |
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 Domestic Ordering |
International Ordering |
Guarantee/Warranties |
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We take good care of our customers and it shows. |
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- Simply insert the quantity of any item you wish to order in the
and click
. That will transport you and your desired item to the shopping cart where you can see and/or adjust the items you have selected for purchase.
- Once at the secure cart, you can preview your order as it accumulates and then return to the page you were shopping.
- When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
COOKIES
You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.
Your web browser automatically deletes our "cookies" after a few hours so that they don't take up unnecessary space.
If you are shopping at FuturePets with your cookies "disabled" your shopping basket may not work effectively. If that happens either re-enable your cookies in your browser options or call our order desk at 1-888-738-3976 toll free.
SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions.
CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.
CHECKS: Future Pets does not accept personal or business checks.
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery",
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our catalogue are kept current on a daily basis and are rarely different than the catalog shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
- There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
- The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
- Transportation strikes, natural disasters, etc.
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice in the first package indicating the dispensation of any items not shipped.
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 6.25%!
Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items. If you have ascertained the availability of the item by search through our e-mail search department, you may order it by toll free telephone or direct e-mail order.
See the Domestic Shipping for contiguous 48 US shipping.
See the International Shipping for shipping outside the continental US
See Hawaii, Alaska, US Territories, APO/FPO Shipping for shipping charges to those locationsef 
Futurepets offers free UPS ground shipping to destinations within the continental US on items designated by the small yellow and red notation (at left).
We want you to try anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide ifIf, for any reason, you're not delighted with any merchandise you buy from us, just return it to us. No explanation of why you are returning it is necessary, but we'd like to know if it will help us solve an inadequacy on our part. Also tell us what instructions you have concerning replacement, substitution, or refund.
- it is what you expected
- it fits your needs
- it is what you want
Send it prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
Send it to: When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling), whichever you prefer. (Please allow 10-21 days for credit issue)
Future Pets
11600 Manchaca Rd #101
Austin, Texas 78748
NON-RETURNABLE ITEMS
Future Pets is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Edemco Grooming tables cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.SHIPPING REFUSALS
Future Pets strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges and minus a 20% restocking fee.If you wish to cancel an order after we have shipped and before you have received it, please call our service desk to request an authorization to refuse receipt (to avoid the 20% restocking fee). Call 1-888-738-3976
MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest (if possible) and call our customer service department within 24 hours to report any damage sustained.This procedure is particularly important for large items shipped by motor freight carriers.
The customer must inspect the delivered item for damage (both external and not visible from the outside) and report any such damage to FuturePets.com within 24 hours of deliveryIn all cases, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day)of receipt. 1-888-738-3976.
We routinely ship Domestic (continental US) orders by UPS ground transportation. For this reason, please provide us with a physical address for delivery rather than a Post Office Box.
Some oversize or inordinately heavy items may be shipped Motor Freight or Regular Post. In that case, we will need your exact address to estimate charges. Click here to request information about those items.
Customers who request Postal Priority delivery or who give us only a Postal address to which to deliver will be delivered according to their instructions and are charged according to the policies for postal orders below.
For APO/FPO, Alaska, Hawaii, US Territories, & Post Office Box Addresses
For International orders
Most orders can leave our warehouse within 24-48 hours of receipt of the order.
UPS next day, second day, or three-day select service are also available. See rush shipping information
UPS Definition
of Shipping
Time
Aerosols cannot ship by air
Future Pets ships for as low as $6.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order. The table below shows you charges according to the value of your purchase and whether you have ordered any Oversized items.
Simply find the charges based on your order subtotal and then add $4.00 for each * in your order (Items marked with * this symbol).Two asterixes (* *) add, $8.00,three asterixes (* * *) add $12.00 etc.
Standard Shipping
Contiguous 48 States$1.00 to $50.00 add $6.95 $50.01 to $75.00 add $7.95 $75.01 to $100.00 add $8.95 over $100 add $9.95 For ease of calculation:
We charge an extra $4.00 over the standard shipping charges for eachin your order.
ie:
= add $12.00 over the standard chart
= add $16.00 over standard chart Items with
have oversized shipping costs and will automatically calculate their shipping charges in the order cart if you have entered your address in the cart.
$4.00 each * Charges above exclude
items marked withsuch as Large Bird Cage or
any other items that must ship
by Motor Freight or are charged actual shipping. For exact freight charges, see freight quotes
An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.
For ease of calculation, see the chart above
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S. |
 To Track your UPS Package |
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow 1-2 weeks for standard delivery of most items within the continental US. Domestic UPS takes 3-7 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 2 weeks after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.To find out how long UPS Ground Transportation usually takes from Future Pets to you, go to UPS Transit Time and type in our Texas zip code: 78748. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders.
TOP
See Oversized Items
above for details.
(Large orders, bulky items, or oversized items marked with *'s
are best shipped by regular means to avoid exorbitant shipping charges).
EXPRESS SHIPPING FOR ORDERS WITHIN CONTINENTAL U.S.
Need your order fast?
Express shipments are usually available, but remember that we charge
additional shipping charges for all UPS 3 Day,
2nd DAY AIR and NEXT DAY AIR orders.
Some items in our catalog are evaluated by dimensional/weight
rather than by their actual weight.
For freight calculations, dimensional weight
will be used, which may result in an item or order being considered oversized
and not able to be shipped by Rush means.
Orders which include items marked with *'s
will not be shipped by Rush means! Future Pets
reserves the right to ship those items by BEST WAY (UPS Ground
or Postal Priority) regardless of the
method chosen at the time of checkout. If you have special RUSH
needs for large, bulky, or heavy orders please telephone the information
desk at 1-512-282-0624.
Orders requested for UPS Next-day, 2nd day air, and 3rd day select,
will also be given expedited processing in our warehouse over orders
utilizing customary means.
Most will be shipped the same day (if received early on a work day) or
within 1 working day of receipt of the order. Customers whose express order
might be delayed more than one working day will be contacted.
See UPS's definition of Express options/schedules below.
UPS Definition
of Rush / Express
Timing
Aerosols cannot ship by air
Express Shipping Considerations
UPS Next Day Air - End of Day Delivery
UPS 2nd Day Air - End of Day Delivery
UPS 3 Day Ground - End of Day Delivery
While this is not a guarantee of delivery on that exact time
schedule it is usually fairly realistic.
VACCINES WITHIN CONTINENTAL U.S.
Vaccines are not yet available. However, when they
are, the system is in place for getting them to you quickly and effectively.
To insure the safety of your vaccine delivery, they
must be shipped Overnight Air.
There is an additional charge for the vaccine portion of your order for this special
handling.
The rest of your order will be shipped standard UPS unless otherwise
stated. Someone must be there to sign for the package.
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states by U.S.Postal Service or Postal Priority where possible. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses.Most orders to Postal addresses ship by Priority mail. However, some extra heavy or dense items may ship regular post (i.e. foods or litter etc).
No tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.
Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories are shown below.
Hi, AK, U.S. Territories, and APO/FPO Shipping $1.00 to $50.00 add $6.95 plus $1.00/ Lb $50.01 to $75.00 add $7.95 plus $1.00/ Lb $75.01 to $100.00 add $8.95 plus $1.00/ Lb over $100 add $9.95 plus $1.00/ Lb Oversized, heavy and bulky items such as
cages, crates, beds, litter, foods, cat furniture, bulk treats, and
items marked with this symbol
Handling charges are charged on oversized items - items marked with asterix's
For ONE
For TWOadd $8.00
For THREE
For FOUR
to the regular APO/FPO, Ak, Hi, and territories shipping chart above.
Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, ask our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Future Pets in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.
TOP TOP We can not ship to South America, Eastern Europe, S.E. Asia.
We can sometimes ship to Great Britain, Western Europe, Australia, and Canada.
All prices are in US funds. Some international orders can be shipped
using your credit card as payment. However, Future Pets reserves the right
to require direct bank transfer of funds in some situations. We can not ship to South America, Eastern Europe, S.E. Asia.
We can sometimes ship to Great Britain, Western Europe, Australia, and Canada.
(see shipping rates below)
Every country is different, and each international order presents its own
challenges.
Most international orders will be shipped by UPS International. Canada is shipped by
United States Postal Service.
If you have an address within the US
where the items can be delivered for forwarding, we can send them there
for shipment to you by other means.
Large, heavy, or bulky items are
just not practical. The freight is simply too expensive.
We look at each individual order to determine feasibility.
As a courtesy to Future Pets' International clients,
each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
Destination 3 Lb 5 Lb 25 Lb Australia $ $ $ Austria $ $ $ Canada (USPS) $20.00 $30.00 $60.00 Japan $ $ $ Germany $2 $3 $ Switzerland $ $ $12 Sweden $ $ $ United Kingdom $26. $3 $69.53 United Arab Emirates $ $ $1 The above estimates are not meant to be an exact
cost of shipping. We hope they will give you an approximate idea
before you place your order. TOP
EXPRESS SHIPPING TO APO & U.S. TERRITORIES
There is no reasonably priced, faster way to ship to most of these addresses (including
APO/FPO addresses) than Postal Priority. Please do NOT request
UPS Rush shipping for orders to APO/FPO, Alaska, Hawaii, or US territory orders.
APO/FPO SHIPPING RESTRICTIONS
Most APO/FPO addresses have the following general restrictions:
HOW TO PAY FOR INTERNATIONAL ORDERS
At this time, Future Pets ships only a very limited number of items to a
limited number of countries.
If you are using a credit card, the exact name of the cardholder must
match the shipping address. Please be prepared to fax us a photo ID
(passport or driver's license picture) and a copy of the credit card as
well as a signed copy of the credit card receipt which we will first fax
to you.
(Wire transfers are fairly simple
and usually take 3-5 business days for the transfer to be accomplished)
Additionally, the intermediary bank charges $20.00 fees which are deducted
directly out of your transfer before it gets to our bank. In anticipation of that,
the extra $20.00 must be
added into your wire transfer in addition to any total for products,
shipping, and international handling charges.
Send payment in US funds payable to: Pet Expo
Bank of America
5725 Hwy 290 W
Austin, Texas 78704
Telephone:1-888-247-6262
Routing: 111000025
Account #:e-mail for account number
CURRENCY CONVERSION:
All prices are in US funds.
Use this handy
Currency Conversion Chart
to get a better idea of the value of your order in your own currency.
HOW WE DELIVER INTERNATIONAL ORDERS
At this time, Future Pets ships only a very limited number of items to a
limited number of countries.
INTERNATIONAL HANDLING CHARGES
ITEMS WHICH CANNOT SHIP INTERNATIONALLY
Some items are too large or too dangerous to ship economically
by air travel. Items such as petroleum based solvents or
aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders.
CUSTOMS, DUTIES, AND TARIFFS
Many countries impose tariffs and customs duties
on shipments from the United States. Any charges at the delivery
end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods
which can be legally imported. We try to keep abreast of limitations,
but it is not always possible. Any breach of import/export law which requires
the return of the goods to Future Pets will be the responsibility of the
receiving customer.
Upon return of the merchandise, a refund will be
credited to the customer, less 20% restocking charge and any
freight and handling charges.
INTERNATIONAL SHIPPING CHARGES
Shipping is actual shipping charges,
FOB Austin, Texas or actual origination.
Estimates of packages shipped by UPS Global Express
to popular International Destinations
10 Lb
$62.56
$77.88
$40.00
France
$26.33
$33.08
$43.65
$69.53
Hong Kong
$26.33
$33.08
$43.65
$69.53
$43.65
Israel
$34.65
$42.63
$62.56
$110.00
Italy
$26.33
$33.08
$43.65
$69.53
$43.65
Norway
$46.20
$56.88
$77.88
$124.60
South Africa
$66.00
$84.00
$122.40
$223.65
$77.88
$61.19
$43.65
$79.63
SHIPPING OVERSIZED ITEMS INTERNATIONALLY
There are size (length and girth) restrictions as well as weight restrictions
on International mail. For this reason, heavy or large,
bulky items cannot be shipped by any reasonable means. We suggest packages no
more than 1-7 Lbs.
INTERNATIONAL SHIPPING TIME
Because of the complexity of international shipping, it is hard to give
general guidelines about timing of shipping.
Some countries can only
receive shipments by UPS or FED EX overnight.
We can usually ship your order from our warehouse
within 12-48 hours of receipt of the order. However, most of our suppliers
either will not ship internationally at all or ship only in the most
expensive manner. Therefore, international items are usually shipped only
from the home location of Future Pets in Austin, Texas. This sometimes
occasions a short delay in shipping while an item travels from its
original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International
which takes from 5-7 days. Sometimes Customs delays the package arrival
on your end.
The arrival time of your order is dictated by other conditions which are
out of our control.
We would rather err on the side of caution than promise
our customers what others may not be able to do.
INTERNATIONAL EXPRESS SHIPPING
Need your order fast?
We already utilize the fastest practical method of shipping.
To make servicing International orders practical, we will not
ship by custom means.
VACCINES CANNOT SHIP INTERNATIONALLY
Customer Service at FuturePets.com
FuturePets.com can be reached toll free at 1-888-738-3976. Our sales associates will gladly take take your order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
If you are looking for a particular product which you don't see in our catalogue, ask by e-mail, 24 hours a day. We'd love to hear from you, and we will reply as quickly as possible.
If you need more details about a listed item before you can place your order, a knowledgable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call toll free
1-888-738-3976
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our E-mail Research Department.
To obtain a shipping quote on large or motor-freighted items prior to placing your order, please send the item numbers and your exact shipping address. We can research the cost and give you more exact information.
We hope you'll be happy with each an every item you purchase from us. However, if for any reason you wish to return an item, we'd like it to be as hassle-free as possible.
See our Guarantee, Warranty & Return information for details. If you wish to check the status of an item you have already returned
Changes will be effected if they are processed before shipping time on the day of the order. Our sales staff will be delighted to help change information on your order Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-0624
Or you may E-Mail
If you got an ORDER NUMBER, we got the orderIf you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
If you did NOT get an order numberIf, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, fill out the form below and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-888-738-3976)
Have you checked your e-mail for a contact from UPS or a message for us?If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-2 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
Has it been more than 2 weeks since your order was placed?If it has been more than two weeks since your order was placed and you have heard nothing, please e-mail, as we may need to institute a search for your order.
Please do not call the order department for order status checks. They are equipped to take orders only.
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Our Customers Are Talking About UsIn an effort to make our service more helpful and more efficient, Future Pets actively seeks feedback from our customers. Below are some of the recent comments we've received.We can always improve. Let us hear from you too. |
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| Wow! I am really impressed with such a quick response with the answer to my problem. This is the first time I have had this happen. Let me know to whom I should send a snailmail letter to express my appreciation. Also, let me know your identity sufficiently enough to give you credit if your if your e-mail address is not sufficient for identification via snail mail. |
| I am shocked! I just spoke w/ the crate company you referenced, and after giving me all of my information...they are sending me a brand new case today in the mail. I have not been this surprised or pleased in a very long while. They have asked me to donate the damaged crate...which I will do this week. Thank you very much for your assistance. |
| Futurepets is awesome. |
| Thank you Jackie. I am very impressed so far with the customer service I have received. I just placed the order last night and I have already received a phone call to verify my billing address and a couple of emails verifying my order. I also researched the prices on the internet and found yours to be comparable or lower than the rest. I have a lot of family and friends who purchase pet items over the internet and will let them know about your excellent service. Thanks again and keep up the good work! |
| It is a pleasant surprise to find such great customer service. I am so impressed and will tell everyone I know about this site. You guys are great. |
| Thank you for your prompt and helpful response. I appreciate your policy and your quick solution. It makes me even more impressed with your company! Honest policies you stick to, and prompt and friendly customer service! |
| I would like to thank you for your free advertizing it worked very well. I was able to sell all 3 pups in a matter of just days. I will recommend it to everyone I know. |
| I received my order no.: 730727, today. Thank you for your promptness in shipping. I am very pleased with your company; and, I will be ordering many more items, in the future. |
| I have scoured the internet for the best prices for Advantage--and you have them! Thank you for quality products at low prices, and for the fast delivery. I tell everyone about you! |
| Thanks much - both you and the telephone representative from your company to whom I spoke have been wonderful - I will spread the word! |
This is Draco, our 5 foot, one inch iguana, in his new home
on the first day. This is the large cat/ferret/iguana "playpen" (your stock
item #PR472R). The cage is positioned on a screened patio so as he gets the
morning sun.
He had already outgrown the two cages I made for him. Anyway, we wanted to
say thanks for all your help. We are pleased that our ig is happy in his
new home.
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| I just want to thank you all at futurepets for your quick service. The products I received were just what I ordered and were delivered as stated..Also thanks to the people on the 888 number for being pleasant and helpful. |
We are sooooo glad that our daddy received his order from you in less
that 18 hours. We are ready for a haircut with his new clippers that he
bought from you, as the August temperatures in Texas makes us pant a
lot. Thanks, folks, and to your customer service department for helping
him make the right product choices.
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I'm just writing to let you know that I made contact with the manufacturer of the dog house and they were very friendly and are sending me replacement parts at no charge.
I appreciate your help very much and so I have forwarded a link to your website to all my friends who have pets. I also will be a customer of yours as soon as my dog Bubba needs something else.
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| I recently ordered a harness from your web site and just wanted to say how impressed I was with the prompt and the excellent customer service. I will pass my satisfaction on to friends and look forward to ordering more items from Future Pets in the near future. |
| The pump I received yesterday is great!!!! I love it. Thank you so much. ...I have 5 turtles and they're little piggies. Thanks again: a very, happy, happy customer. I have e-mailed your address to the rest of my family in NJ. :*) |
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I appreciate your thoughtfulness in letting me know about my order. You
have made my day through your example of extraordinary customer service.
This is my first order from futurepets.com. I know
I will come back to your website many more times in the future.
BTW, this is one of the best shopping sites I have visited. Your web designers are very skilled. Best wishes to you and your company. |
| I just received the auto barrier I ordered on Friday...And I'm in Hawaii! Thank you! |
| Thanks, Futurepets. I meant to keep the paperwork but apparently didn't. I appreciate your help and quick response. I'll let my friends know about your site. |
| Just wanted to thank you and all at Future Pets for the very prompt and extremely courteous service! I placed the order on the 23rd online, and received the pet door on Friday. I installed in on Saturday, it seems to be working great! Wish all businesses operated this way! |
| I really wanted to tell you how great (my order) was! The items are of excellent quality, the service was easy, fast and friendly, and the price was great as well. Perhaps people usually do not say when they have had a good experience, but I, for one, wanted to! Thanks for the products. I love them! |
| I appreciated the friendly and professional call (about my order)... In 50 words or more, I just wanted to say thanks for the professional courtesy and for taking a part in expediting the shipment for me. |
| Just received my innotek charger and batteries. I would like to thank you for the speedy service and how nice it was to do business with someone like you. You treated me better than any business that I have dealt with in a long time. |
| Thank you for your response. To my complete surprise, I received my full shipment today - and less than two days after I ordered it! I'm so amazed!! I'll be back to shop again and I'll recommend you to my friends. Thanks for such terrific service. |
| I just shopped online and placed an order. I am very impressed with your professional handling of your online store. It is by far the best I have shopped and the easiest to order from. My many thanks and I will shop again. PS: I didn't know there were real people out there in webworld, hee hee. Feel free to use my comments. I'm headed for RatingWonders site to post a compliment about your service there too. |
| Somebody has been busy there today. I visited only an hour or so earlier and I noticed lots of changes. Thanks for the terrific site, easy to use. And for the overtime assistance...that means a lot to a first-time customer. |
| Just wanted to let you know how impressed i am with your site. I have been searching sites for 2 days, getting tiny bits of info from her and there, mostly trying to find out about dog crates and crate training. How hard can that be - or so I thought. All this www.crap.com stuff, and still could hardly find anything. With my last desperate attempt, I found your site - everything I had tried to find (and more) right in front of me. so easy to navigate. I had no problem finding anything. I kept clicking and clicking. It was all so interesting. I really had fun. You guys did a great job on the site. I shall return!!! |
| I just wanted to thank you for how quickly my replacement bulb got here. I'm gong to post a testimonial to PET-EXPO on all three of my turtle discussion lists. You more than satisfied me. |
| I just wanted to compliment your company on what a positive experience it was ordering greyhound collars from your web site. I've recommended you to a greyhound adoption group in Colo Springs. Your customer service was excellent and it was easy to order from your web site. After many years of dealing with voice recordings and "black holes", this was very refreshing. Keep up the good work. |
| Thanks for checking on that for me. I have put PetExpo on my favorites list, and I really like the service and selection that you provide. I am getting a new black lab puppy within a few weeks, and he also sends his thanks. |
| Yesterday, I placed an order for 3 bags of 8 in 1 ferret food. Today, I received the order. What took so long??? This was super service, couldn't ask for better. |
| Thank you -- your company has great customer service and I appreciate all your help and promptness!!! |
| You guys are the greatest!!!! Already got my order...and faster than Amazon...THANKS!!! I'll certainly order again from you!!! |
| This is the first time I have ever re-visited a web site just to let the owner know how happy I am to have found you! I just got my first shipment - a cat tower/condo, a scratching sisal, and a bag of 12 6-7" bones. What great prices and quality products! Thank you again! |
| We sincerely appreciate your response. The folks at Future Pets have passed our expectations. That feels nice to say. Thankyou. |
| I received the item today. It is just as described. I am so pleased and will be sure to tell others of my very positive experience with Future Pets. |
| Thank you for the information and your quick response. The internet sometimes becomes impersonal, but with help like yours it becomes a pleasure. |
| Thank you for all of your help and follow-up on the three litter pans. They came today. I recommend you to anyone who will listen! |
| Thank you for the information you provided me. I will indeed revisit your site when I need to purchase items for my 4-legged family! - and recommend you to friends. Again, many thanks! |
| Thanks for being so responsive! I have your site bookmarked for future use. |
| I was actually searching for about an hour to decide what I wanted at ?????.com. I decided to search for a site that was easier to find items. I like the information you offer for different types of products. I was able to determine what I needed and save the money that I was looking to save. |
| I just want to thank your for your professionalism and patience. Like I stated in the E-mail, the service was superb! |
| Thank you so much for your quick response. I have told everyone I know who has pets or is thinking about getting a pet about your site. You guys are great! |
| Thank you for responding so quickly. I am impressed with Futurepet's customer service. |
| Thank you so much for your extraordinary service. I am so appreciative of your staff for helping me, just one small person! |
| I'm Happy. I've been searching for a cheap habitrail and I couldn't find any. I saw the Villa for $50 somewhere else and here it is about $20. Thanks. |
| Thanks for the response and sound advice. You have a great web site; and I did enjoy the informational piece on cat grooming. |
| Thank you for the update. I must add that I am very impressed with the customer service that you and your company have provided for me. |
| I just wanted to let you know that I received my order today and I am very pleased with everything---all the items are what they're supposed to be and the quality is great---I will recommend you to everyone I know. I will be ordering again. |
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About Virtual Future PetsVery often I receive requests from people wanting to know more about Virtual
Future Pets: its beginning, its employees, its founders and contributors.
This is a great place for travelers
to meet the innkeepers. Literal Future Pets, the beginning
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