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Return Merchandise Authorization Form & Instructions

At Futurepets, we carefully select merchandise with which we know our customers will be pleased. But, if upon viewing the merchandise, a product does not meet with your satisfaction, simply print  the customer service form below, complete it, and return it within 30 days along with your package according to the return policies published on our order / return information page.

Please call the service center for a Return Merchandise Authorization and instructions for where to ship the item (particularly large cages, gates, tables or kennels) as some ship from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1-512-292-4738 M-F 8:30 am to 5:00 pm

Your credit card will be credited for any refund due you in approximately 14 days after the receipt of the merchandise. If you are requesting a replacement, you can expect it to be shipped within 3-5 days after your return is received. Items listed as BACKORDERED on your receipt have NOT been charged. They will be charged at time of shipping. Items listed as OUT OF STOCK have NOT been charged and must be re-ordered by our customer at a later date. We apologize for any inconveniences these might cause. DEFECTIVE merchandise will be replaced with identical product.

FuturePets CANNOT take returns on special orders, personalized items, books, videos, or CD's. Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned unless there is a defect in workmanship in which case we will replace with an identical product.

Thank you for shopping with us. Your satisfaction is our #1 priority.

Returned merchandise must be shipped and insured via UPS or Parcel Post
to:    Call for an RMA and return address
512-292-4738

* To help us improve our service, please circle your Reason for Return

  1. Wrong merchandise ordered
  2. Wrong merchandise sent
  3. Did not order
  4. Cancelled but received
  5. Duplicate shipment
  6. Not what expected
  7. Defective
  8. Arrived damaged
  9. Other______________
    ___________________
    ________________

Please Print the name, address, zip code exactly as it appears on the credit card that was used to charge the purchase.

Invoice#:______________________________________
Name:_________________________________________
Address:______________________________________
City:__________________________State__________
Country:_______________________Zip:___________
Daytime Tele:_________________________________
E-Mail:_______________________________________
 Returned Item #  Description  Price
     
     
     
 Exchange for Item #  Description  Price
     
     
     

Please fill in the credit card you wish to use for additional items or for difference in price of exchanged item(s).
       
       
       
       

Exp _______
Day Tel: _____________________
Signature________________________